Some places just have nicer people than others and now we have some hard data to back that up. The data firm Marchex analyzed thousands of recorded phone calls to call centers with customers from all 50 states and recorded the frequency of callers using curse words as well as “please” and “thank you”. The results were interesting too. The states with the filthiest mouths were Ohio, Maryland, New Jersey , Louisiana, and Illinois while Washington, Massachusetts, Arizona, Texas, and Virginia had the people least likely to use profanity. As far as our pleases and thank yous go South Carolina, North Carolina, Maryland, Louisiana, and Georgia ranked as our most polite states while Wisconsin, Massachusetts, Indiana, Tennessee, and Ohio rank as the least polite.
A few interesting notes about the profanity usage were that men were far more likely to curse than women and that a call was far more likely to contain curse words the longer the call lasted. Also New Jersey, Maryland, and Louisiana were ranked very highly in both cursing frequency and usage of the words “please” and “thank you”. As a New Jersey native, that fits me perfectly. Ohio on the other hand was ranked both as one of the least polite and most profane states in the country. However, I don’t think that is something that the great state of Ohio should be ashamed of. We have a broad language with hundreds of thousands of words all of which are appropriate for certain situations and they should be proud of using the words that they do. Besides, who among us hasn’t been tempted to curse while frustrated on a call with a call center?
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